Complaints Procedure

We are committed to providing a high quality service and endeavor to carry out our work on behalf of all our customers in an efficient and reliable manner.

However, on the rare occasion, you may feel that our service or part of our service has fallen short of your expectations and you may wish to bring this to our attention. Limited (HR:4UK) take all complaints seriously and are dealt with in a formal manner.

If you have any concerns, we would ask you to raise these with the individual responsible for the conduct of your matter in the first instance.

Occasionally the individual may not be able to resolve the issue to your satisfaction and in that event, the following formal complaints procedure will be followed:

  1. It would be helpful for your complaint to be made in writing addressed to a member of the management team. Please set out your name, address, the individual who is responsible for the conduct of your matter and the nature of your dissatisfaction. You may email your complaint to
  2. Within 2 working days you will receive an acknowledgement from us acknowledging your complaint.
  3. The appointed member of the management team will investigate the matter and within 10 working days provide you with a substantive response together with a resolution to the complaint. If for any reason there is an unavoidable delay in providing you with a substantive response, we will explain to you the reason why and set out the timescale when you can expect a substantive response.
  4. If you are not satisfied with the determination by the member of the management team, you may refer the complaint directly to our Managing Director, Angela Clay. To do so, you should write to the Managing Director within 7 days of receiving the determination from the member of the management team, setting out the reasons for your dissatisfaction.

In all cases a copy of your complaint and the determination of that complaint will be sent to our Managing Director, Angela Clay, who has overall responsibility for our complaints.

Please note that the matter will be treated as resolved if there is no follow up from you within 3 months of any substantive response.

We welcome your feedback and questions. If you wish to contact us, please send an email to or you can write to us at Florence House, St Mary's Road, Hinckley, Leicestershire, LE10 1EQ or call us on 01455 444222.